IT Service Management (ITSM) is an approach or methodology used to plan, manage, and implement information technology (IT) services provided to customers or users. ITSM enables an organization to provide high-quality, consistent, and efficient IT services using standardized processes, practices, and tools.
IT Service Management focuses on delivering IT services that meet business needs, including the management of requests, changes, incidents, and problems. ITSM also includes information security management, capacity management, IT financial management, IT risk management, and service quality management.
IT Service Management helps organizations improve the efficiency, quality, and value of IT services provided to customers or users. ITSM also enables organizations to improve coordination and communication between IT and business departments and to ensure that the IT services provided meet business and customer needs.